Working as tech support

I’ve always wanted to work in a server farm, so when a friend told me he had an available opening for offering tech support on the weekends at a hosting co, I said YES! can I shell access the servers?
OMG, I never thought it could get that hectic on a Sunday, I spent 8 hours without stop attending requests, some were really minor, like “we need to unlock a domain to make a transfer” some were kinda tricky, like “we want to be able use wildcards on our subdomains”…I hope users keep returning after some of my answers, it’s hard to keep up with the technical work they demand and at the same time make every customer happy.
This company has the best tech support I’ve ever experienced, so I didn’t want to let them down…Go Go the Penguins! 🙂

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